Posts Tagged ‘ICT’


Just because twitter is an American company, does it not have to play by other countries’ laws when it becomes embroiled in legal cases involving free speech?

That’s exactly the sort of mess that Twitter finds itself in today in the U.K. where a “British soccer player has been granted a so-called super-injunction, a stringent and controversial British legal measure that prevents media outlets from identifying him, reporting on the story or even from revealing the existence of the court order itself” in order to avoid being identified by name in scandalous tweets.  Unfortunately for the player, the super injunction has been ineffective and “tens of thousands of Internet users have flouted the injunction by revealing his name on Twitter, Facebook and online soccer forums, sites that blur the definition of the press and are virtually impossible to police.”

But I would argue that what is being blurred here is not necessarily the definition of the press, but rather the physical borders of a country where it meets the nebulous nature of the net.

How do we reconcile the physical, geographical and legal boundaries in which we live with the boundless expanses of the internet? I’m sure many people would agree that the democratic (in that it’s arguably free, fair and participatory) nature of Twitter’s platform and mission is inherently American. That Twitter’s ‘Americanness’ is built into its very code. So how do you transplant an American messaging platform such as Twitter’s in other countries and then expect it to be above or fly below the laws of another country?

“Last week…the athlete obtained a court order in British High Court demanding that Twitter reveal the identities of the anonymous users who had posted the messages.” But back in January of this year, as the New York Times reports, “Biz Stone, a Twitter founder, and Alex Macgillivray, its general counsel, wrote, ‘Our position on freedom of expression carries with it a mandate to protect our users’ right to speak freely and preserve their ability to contest having their private information revealed.’”

So what law should be followed in this case? According to the NYTimes, “Because Twitter is based in the United States, it could argue that it abides by the law and that any plaintiff would need to try the case in the United States, legal analysts said. But Twitter is opening a London office, and the rules are more complicated if companies have employees or offices in foreign countries.”

Yet our technologies and our corporations are very much U.S. representatives overseas. Google’s, Microsoft’s, Twitter’s, etc. offices in other parts of the world are nearly tantamount to U.S. embassies abroad.  These companies in large part bear the brunt of representing American ideals and encapsulate American soft power. Even the average Chinese person who may never encounter a flesh-and-blood American will most likely interact with multiple different examples of American cultural goods in his or her lifetime, largely due to the global proliferation of our technologies and media. Which is why, in large part, Twitter and Google have been banned in China. Too democratic for the Chinese government’s liking.

In his chapter (Chapter 1.4) of the Global Information Technology Report (GITR), Cesar Alierta with Telefonica argues that we are in the middle of “the fifth revolution.” The first revolution was the Industrial Revolution, then came Steam Power, then Electricity, then Oil, and now we are in the Information and Communication technology revolution- the fifth. He writes, “Each of these eras has entailed a paradigm shift, more or less abrupt or disruptive, which has led to profound changes in the organization of the economy, starting with individual businesses, and eventually, transforming society as a whole.”

What if we assume that- even if it’s not the original intent- the tacit intent of a technology is to become embedded in someone’s life until it’s nearly impossible to remember living before it. If America’s technologies are little carriers of soft power democratic beliefs and practices, aren’t those beliefs also becoming embedded as well? If so, really, where do we draw the line about the use of a technology in a country other than the one where it was invented?

And though indeed this is an example of a conflict occurring between two very first world countries (the U.S. and the U.K.) This may be one of the greatest barriers to ICT adoption in emerging and developing economies.

In their chapter (Chapter 1.2) of the 2011 Global Information Technology report, Enrique Rueda-Sabater and John Garrity from Cisco Systems, Inc. argue that the “treatment of broadband networks…as basic infrastructure; the recognition that competition is one of the best drivers of technology adoption, and imaginative policies that facilitate access to spectrum and to existing infrastructure that can be shared by networks” are necessary preconditions to accelerated Information and Communication Technologies (ICT). However, the beliefs that underlie those preconditions, 1) that all citizens of a country deserve unlimited access to the internet as a basic human right, and 2) that competition (which can be read as capitalism here) is one of the best drivers of technology adoption, do not seem to necessarily be universal values.

Certainly the belief that unlimited access to the internet is a basic human right is a fast-growing belief among developed economies of the world. As Karim Sabbagh, Roman Friedrich, Bahjat El-Darwiche, and Milind Singh of Booz & Company write in their Chapter (Chapter 1.3) on “Building Communities Around Digital Highways,” “In July 2010…the Finnish government formally declared broadband to be a legal right and vowed to deliver high-speed access (100 megabytes per second) to every household in Finland by 2015. The French assembly declared broadband to be a basic human right in 2009, and Spain is proposing to give the same designation to broadband access starting in 2011.”

But Finland and Spain are both democracies, and France, is a republic with strong democratic traditions. Democracies tend to believe in transparency, accountability and the free dissemination of information, so naturally the adoption of technologies which put the ability to freely disseminate and consume information squarely in the hands of its people jibe with those beliefs. But that is not so in non-democratic societies. I would thus argue that some form of democracy, well-established, should also be considered as a pre-condition for the accelerated adoption of ICT.  And if a country has already heavily adopted and invested in ICT, just as Britain has, that then, as we have seen here, the accelerated deployment of ICT will also bring about accelerated petitioning for expanded democratic rights among its people.


The theme of this 10th edition of the Global Information Technology Report is “Transformations 2.0.” And a large theme of this report every year- and the basis for why it is relevant- are the connections it draws between economic development and information and communication technologies (ICT). Namely,

“The next decade will see the global Internet transformed from an arena dominated by advanced countries, their businesses, and citizens, to one where emerging economies will become predominant. As more citizens in these economies go online and connectivity levels approach those of advanced markets, the global shares of Internet activity and transactions will increasingly shift toward the former.” (page x)

As the report repeats (ad nauseum) in each of its otherwise excellent, guest-authored chapters, increased traction and penetration of ICT in developing countries and emerging economies is dependent upon two factors:

1)       “the availability of personal computers (PCs),” and

2)       “the density of pre-existing phone lines and cable”

Which is interesting on its own, because as Chapter 2, authored by Enrique Rueda-Sabater and John Garrity of Cisco Systems, Inc. asserts, the adoption or existence of PCs isn’t necessarily a precondition to the use of ICT. In fact, many emerging economies in Africa have leapfrogged PC ownership and moved straight into robust mobile internet access with limited or no access to PCs.

Each of these chapters seeks to answer deeper questions provoked by this positive correlation between ICT and economic development.

“we continue to be challenged by questions that were raised by John Gage of Sun Microsystems in the first edition of the GITR: “Can we apply ICT to improve the condition of each individual? Can ICT, designed for one-to- one links in telephone networks, or for one-to-many links in radio and television networks, serve to bond us all? And how can new forms of ICT—peer-to-peer, edge-to-edge, many-to-many networks—change the relationship between each one of us and all of us?” (page 3)

It is the new forms of ICT that this report largely focuses on, and in so doing introduces an interesting subset of factors to consider in evaluating new communications media:

 “Transformations 2.0 are difficult to accurately envisage, evolving technology trends are pointing to the most likely directions they will take over the next few years—what we term as the move toward SLIM ICT:

• S for social: ICT is becoming more intricately linked to people’s behaviors and social networks. The horizons of ICT are expanding from traditional processes and automation themes to include a human and social focus.

L for local: Geography and local context are becoming important. ICT provides an effective medium for linking people and objects (and processes) with local environments. This will allow differentiation across local contexts and the provision of tailored services.

• I for intelligent: ICT will become even more intelligent. People’s behaviors, individual preferences, and object interactions among other elements will be more easily stored, analyzed, and used to provide intelligent insights for action.

M for mobile: The wide adoption of the mobile phone has already brought ICT to the masses. Advances in hardware (screens, batteries, and so on), software (e.g., natural language interfaces), and communications (e.g., broadband wireless) will continue to make computing more mobile and more accessible.” (page 29)

There’s nothing absolutely groundbreaking here, or even new, really. But it is an interesting subset within which to view evolving and emerging economies.

I can already think of a number of people who would say that these lenses are actually partially contradictory- for instance, “mobile” and “local” seem at odds with each other from one vantage point, since mobile access allows anyone to reach out globally across previously restrictive limits of space and time, contradicting the notion that geography and context are becoming increasingly important.

Still, one of the most exciting things about emerging communications technology and media is that they can develop and burst on the scene in initially contradictory ways, later settling into their deeper contexts in a web of compatibility we would have earlier thought impossible. I think the social, local, intelligent and mobile aspects are good ones to zero in on as a platform for analysis.


(Full disclosure: While living in France, I worked with Soumitra Dutta and INSEAD’s eLab on a social media marketing project for a book he co-authored with Professor and Social Media Strategist Matthew Fraser.)

Happy Monday, all.

A few weeks ago I received links to the “2011 Global information Technology Report” from Soumitra Dutta, one of the co-authors of the annual report and Academic Director of INSEAD’s  eLab, an academic division of the university that pursues “thought leadership, community outreach and value creation in the global knowledge economy.” The report is published annually by the World Economic Forum in partnership with INSEAD, and this year marks the report’s 10th anniversary.

For those unfamiliar with the report (as I had been), it centers around the analysis of the impact of Information and Communication Technologies (which is refers to as ICT) on the global landscape. Perhaps most notably, the WEF created an index called the “Networked Readiness Index” or NRI through which to glance at the progression of ICT throughout the world, and to gauge its expansion on a quantifiable level. As the 2011 Global Information Technology Report states, the NRI “has mapped out the enabling forces driving networked readiness, which is the capacity of countries to fully benefit from new technologies in their competitiveness strategies and their citizens’ daily lives.”

While this is also the first edition I have read, I’ve found that the report touches on some highly pertinent and evocative information. In fact, the NRI’s stated goal touches on a point I heard during a recent conference I had the privilege to attend.

During his presentation, one of the featured speakers made the point that, in terms of disruptive innovation, often technologies are first invented and introduced to the mass public, where early adoption of those technologies then occurs. However, after the initial release of the new technology and relative levels of user traction occur the really outstanding leaps in innovation come from subsequent innovators in the space- in plainer terms, the guys who came second.

When those leaps of innovation occur, often they occur to such an extent, that the full range of technological capabilities contained within that new technology are not actually utilized by their users. In other words, the range of innovation often significantly outpaces the rate of user adoption and mastery of that technology.

I believe the same could be said for the relative rates of disruptive innovation and the global adoption of new technologies. For instance, much in the 2011 Global Information Technology Report (henceforth GITR) centers on the adoption of mobile technologies and their use in emerging economies- while smartphones get ever smarter in Asia, with mindboggling new capabilities introduced to Japanese, Korean and Chinese populations on a near daily basis, basic mobile networks and mobile phone adoption has only just begun to really soar across Africa.

I’m still making my way through the reports chapters which are guest-authored by various tech and economics luminaries, but in subsequent entries I’m hoping to tie some of these chapters back to trends I’ve observed in recent days and days still to come.

Wanted to give you all the head’s up, and invite you to read the report if you so desire. It can be found here: “2011 Global information Technology Report”.